kkd1. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Virgin Phone Switchover. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Connect the Hub’s power cable with the blue tab. Subscribe to. . Tuning in. I need engineer. I have a separate Virgin media feed into the house, with TV and broadband. Everything you need is posted to you. No Virgin media wall socket JakeDobinson. Now to my Issue: I opted for the self-installation ki. Virgin Fibre Areas only. I just moved into a new apartment, and bought a broadband from virgin media. No TV. I am attaching photos of what i can find in. and view the images for a range of different wall box options. Networking and WiFi. May I know which one I can connect. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. We would like this to be re-located please into our living room on ground floor. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Hello Virgin Media, we moved into a new house. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Can I arrange an engineer asap? 0 Kudos Reply. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . There will be two distinct input lines coming from each end of the socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm wondering if the Virgin signal can be distributed around the house by connecting to the existing coax 'network' somehow. Vonage 2nd line. TiVo. #1 I recently got Virgin broadband installed. You can book a technician either by phoning customer support, or waiting for staff to reply here. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). I have a new quick start package . I have a separate Virgin media feed into the house, with TV and broadband. Don’t plug the power cable into a plug socket yet. QuickStart, set up and connections. Connect the Hub’s power cable with the blue tab. Stream from Virgin Media. Networking and WiFi. TV. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Browse Virgin Media Virgin Media Community. Let us know if there's any further issues. #2. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Volt. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Tried looking but can't see a way to book an engineer for this? Thanks. @robbo321 wrote:. I've looked for an external box but cannot. QuickStart, set up and connections. The cable could be hidden within, or behind, furniture. 01-02-2023 10:59 - edited 01-02-2023 11:00. Joining in Options. The box and cables may have been removed by the previous occupiers. Networking and WiFi. Email. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. The wall box may be branded with the logos of an old cable TV company (not VM). I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. However no idea of how long that might take. . However, I do not have any of the specified wall sockets available. We have the quickstart pack but sadly cannot get broadband set up and working. #2. The cable could be hidden within, or behind, furniture. Speed. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Some of the cables hanging out the wall were cut off after the house improvements. QuickStart, set up and connections. Being connected to the internet is one of the most important modern essentials in 20. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Browse Virgin Media Virgin Media Community. My previous sky microfilter attached here. 5. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin wall socket; Options. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. 01K; 1. Disappointing but not unexpected. Email. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Can I have engineer visit and setup it? Thanks. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. 52. Re: No wall socket. Connect the Hub’s power cable with the blue tab. I unscrewed it and there is a male isolator inside the box. No wall socket. Community; Volt. All. 😁 I tried Virgin Customer Services with this but they werent able to answer. Community; Volt. I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. on 01-12-2022 11:22. I'm sorry to hear about the missing wall socket. Options. 0 Kudos Reply. on 10-02-2023 10:35. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or. Was told that an engineer would come out, look at the sockets and do the switchover. . if you have traced that cable end to a roof top aerial then it would seem whoever intsalled that used the hole that VM had used to pass their cable through after removing it - but thats an F type connector and i did not think that was used for aerial connectors so maybe something is pushed inside th. Various cable mediums are used in modern systems to transmit data. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. QuickStart, set up and connections. 9. The NTL cable termination box is outside. Home. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. I have signed up as a new user for Virgin Fibre. I have a flashing green light on the hub itself. 29-12-2022 20:58 - edited 29-12-2022 21:00. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Volt. Please help as I need the. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. I can only find the TV socket. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. 33. Forum; Apps. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I've just received my virgin broadband kit, with self set up. So yes, following many takeovers, this is now your Virgin Media connection. Reply. Booking an engineer is easy with Virgin Media. I tried both the wires, it didn’t set up the WiFi. Thank - 5168198. But I have no Virgin Media Wall socket in my house. The metal box in photo 3 looks like a likely contender. Aug 8, 2019. My mum was sent a fibre phone adapter a few weeks ago and got sent an email a few days after that saying that she was switching from the wall socket to Virgin fibre phone on Thurs 17th November 2022. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. I was trying to book an engineer but I didn’t - 5183428. Joining in Options. My understanding is you can only get the quick start kit if the house has had VM in the past. Tudor. 2020 = £1,191,76. First picture is telephone socket which is now not used. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. When I proceeded to set up my Hub 3 I quickly realised that. Some background: I moved here in September and had ordered Virgin broadband for my move-in date. It doesn't matter if the two adaptors aren't next to each other, as long as they're in the same room. If you’re using a splitter, make sure that’s firmly connected, too. . Community; Volt. both appear. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. There are no virgin sockets on the wall. Speed. TV on the go. Volt. My Virgin Media App. a week ago. QuickStart, set up and connections. Options. TiVo. Broadband. No wall socket Go to solution. Subscribe to RSS Feed; Mark Topic as New;. Options. Would I be able. The wall box may be branded with the logos of an old cable TV company (not VM). Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. Or if the other end of the white cable is in a more useful. There is no fibre socket in this house. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Virgin Mobile. If you can get Quickstart, you can choose one of two delivery options. Step 1 Find the best spot for the WiFi Hub Make sure to keep the Hub out in the open. AnthonyRaw1986. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. I'm wondering if the Virgin signal can be distributed around the house by connecting to the existing coax 'network' somehow. Got my virgin media self install kit but I don't have a virgin socket. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Now your photo has appeared, the socket on the LHS is a TV and radio aerial connection and is no use for VM. . Back a step. Virgin TV 360. See this. They will run the cable underground. Virgin Media Community: Broadband: Networking and WiFi: No wall socket; Options. There must have been a previous installation or you would not have been offered a self install. The kid arriving on Tuesday the 29. 1 ACCEPTED SOLUTION. The installation should take around an hour. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I have been living here for past 15 years and never had fibre broadband before so i assume some one living in the property had cut the cable coming in from external wall mounted box. on 07-09-2022 19:28. Help; Community FAQ Sign in. However the wall socket doesn’t have the correct connection for the cable with the hub. on 15-04-2023 16:54. Options. Phone. on 22-10-2022 20:58. Dave. on 14-09-2022 12:00. It is likely you will be waiting a few days. I set up the hub using the Telewest socket. Sign in; Sign up; Community home;. VM BB TV Landline. Hello, posting what other people have posted here- my broadband kit arrived, but I don't have a wall socket so not sure how to go about - 5198512 Browse Virgin Media Virgin Media CommunityOptions. Options. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Speed. Could I book an engineer and what number - 5155510. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Cihank617. I'm a Very Insightful Person, I'm here to share knowledge, I don't. V6. Discounts, coupons and cashback: 2019 = £1,443. Getting Connected with Virgin Media is easy when you have a wall socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Could a VM engineer be boo. The pre-install team number is 0800 052 1734. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. This hole will typically be up to 1cm in diameter and often positioned near your front door. 11-11-2022 12:53 - edited 11-11-2022 12:58. The existing cables will be screw-on (11 mm spanner or pliers required). No Virgin Media wall socket on 16-10-2022 18:45. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. Ordered VM broadband and was recommended by the website to select the self quick install option. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. Speed. I have only got one rectangular shaped white socket. 1) remove the attenuator from the existing cable, plug it into back of hub. We have tried plugging it into the only box we found it would fit but no luck. It said to then wait at least an hour. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Now to my Issue: I opted for the self-installation ki. It won’t connect to the connector in the wall and the connecting cable in QuickStart, set up and connections 37 minutes ago; Add VM socket to new home in QuickStart, set up and connections yesterday; Cannot plug my broadband isolator cable to wall in QuickStart, set up and connections yesterdayRang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Options. com email address to different Virgin account. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and. But I. I don't have a Virgin wall socket. . Well I can't seem to find anything like that and the closest thing I can find is a. I need to arrange for an engineer. No VM wall socket in QuickStart, set up and connections 02-08-2023; Self install M500 plan but new property has Openreach phone socket? in Networking and WiFi 23-07-2023; Ordered QuickStart as I was eligible, now found out I need a wall socket. TEL1 on the hub should take on your. This is usually marked as Line 1. Networking and WiFi. Switch the Hub’s power supply off at the wall, then switch it back on again. Gaming Support. I assumed - 5381512. Options. However, I do not have any of the specified wall sockets available. Virgin Media; My Virgin Media. The Openreach sockets do not work for Virgin Media. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. . Virgin Media. Forum; Apps. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. . Call the Pre-installation and delivery team on 0800 052 1734. V6. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday Hello VLNeedham. Tried looking but can't see a way to book an engineer for this? Thanks. Reasons for internet connection problems Understand what the lights mean on the WiFi. Any help please?Re: No virgin media wall socket. The top “capped” one is marked FM & has been disused since cable went digital. Virgin Media Community; Broadband; QuickStart, set up and connections; No suitable wall socket HELp please ASAP; Options. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Installation: Wall socket issue. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. 0 Kudos Reply. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. QuickStart, set up and connections. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. 4 weeks ago. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Account - Cable. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. There is one Ethernet connection point and socket with a circle on the wall. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Hi all, when I signed up for Virgin Media, it said the service was available at my house. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Networking and WiFi. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Mark as New; Bookmark this message;. The other is marked TV, & this is used for TV & Broadband. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. TV. Volt. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. VM don't use fibre inside the property. and view the images for a range of different wall box options. Help; Virgin Media Virgin Media Community. . Thanks! Regards, Bilal. So you can either unscrew this one & push on the connector provided in the Quick Start pack. 19 minutes ago. #2. 14. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. . in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayOriginal Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketI had an engineer visit because I have no Virgin wall socket. Sometimes there is no wall box, just a trailing cable. I just got Virgin Media kit and read all information carefully and checked - 5200805. TV. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. White power light is on and internet light is flashing green. Networking and WiFi. I have tried to contact vm but I don’t have a landline number so they w. i opted for the self install, however on inspection we - 5180915. cable. Mark as New; Bookmark this message; Subscribe to this message;QuickStart, set up and connections. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . VM will usually only supply a Quickstart to a property that had VM previously. The wall box may be branded with the logos of an old cable TV company (not VM). You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Some properties do not have a wall socket, only a cable. Thank you. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. When your number transfers, your BT socket will go dead. Very Insightful Person 107. Mark as New; Bookmark this message; Subscribe to this message. I cannot find a Virgin wall. The cable could be hidden within, or behind, furniture. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The cable terminates on a box indoors wherever you want it, within reason. QuickStart, set up and connections. in Speed Saturday; Quick install box in QuickStart, set up and connections Saturday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayAny experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. This means the Hub needs a reboot. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayAwful first impressions of Virgin Media. . Please help. The Openreach sockets do not work for Virgin Media. Don’t plug the power cable into a plug socket yet. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. SpeedIf you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. --. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. It also protects the network from 240 volts being fed to it by faulty TVs in your home. I've got 2 wall sockets that I think are likely.